Fewer than 100000 Bell Canada customers affected by data breach
Tues., Jan. 23, 2018
TORONTOâ"The RCMP has launched an investigation into a data breach at Bell Canada that appears to have compromised customer names and email addresses, but no credit card or banking information.
Bell Canada spokesperson Nathan Gibson told The Canadian Press that âfewer than 100,000 customers were affected.â
RCMP spokesperson Stephanie Dumoulin, at the police forceâs national division in Ottawa, and the Office of the Privacy Commissioner said they couldnât disclose details.
âWe are following up with Bell to obtain information regarding what took place and what they are doing to mitigate the situation, and to determine follow up actions ,â said the federal privacy watchdogâs spokesperson Tobi Cohen.
Bell Canada has alerted customers who were affected and also informed them that additional security, authentication and identification requirements have been implemented.Article Continued Below
âWhen discussing your account with our service representatives, you will be asked for this additional information to verify your identity,â its emailed notice to customers said.
Katy Anderson, a Calgary-based digital rights advocate with OpenMedia, said sheâs glad Bell is implementing additional security checks.
âHowever, this is the second time the company has been hit by hackers in eight months,â Anderson said in a phone interview.
Bell Canada revealed in May that an anonymous hacker had obtained access to about 1.9 million active email addresses and about 1,700 customer names and active phone numbers.
Anderson said that the public should realize that centralized data is vulnerable, by its nature.
âWhen a breach like this happens, which weâre seeing more and more, itâs always a good reminder to change your passwords, update your security questions with things only you would know, and consider using a password manager,â Anderson said
Bellâs latest data breach follows several other high-profile hacks, including at credit monitoring company Equifax and car-hailing service Uber, though those companies did not immediately disclose the breaches.
The federal government is in the process of reviewing changes to the Personal Information Protection and Electronic Documents Act that would r equire companies to notify people in the event of a serious data breach.
But until those come into force, Alberta is the only province in Canada that has mandatory reporting requirements for private-sector companies.Read more about:
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